To operate, simply pull out the lines (in unison or one at a time) and hook these over the hooks found on the wall plate provided. Then turn the side handle to lock the lines into place and restore tension within the lines.
To operate, extend the lines (in unison or one at a time) to your desired length. Then to lock the lines in place, wrap the line clockwise twice around the hooks found at the bottom of the retractable. This will add tension to your line and stop them from loosening.
Please contact us if you cannot find an answer to your question.
You are automatically enrolled for warranty the moment you purchase your product. The length of your warranty depends on the type of product you bought and brand you have bought from, usually the length is displayed on the packaging of the product. If you are unsure of how long your product's warranty is then please ask in store or contact us via the contact page. The first year of warranty is always with the store you purchased the item from.
If your item is damaged due to product fault and you are still within your warranty time period then you may qualify for a replacement/refund on this item. You must provide proof of purchase for any claim to be valid, and evidence of the fault must also be provided. The first year of warranty is always with the store you purchased the item from.
You may be able to purchase certain spare parts from us, please use the contact form to enquire about any spare parts you are in need of. If we are unable to help then it is recommended you ask the store you purchased the product from if they carry spare parts for your item.
You can buy a replacement ground spike from Better Home Products UK. Please ensure before you purchase that this is the right fit for your rotary line.
The main frame of your rotary/airer including the centre pole and arms of each rotary washing line, which covers frame failure only. The line itself has a 12 month warranty which may differ from the warranty length of the rest of the rotary.
Without proof of purchase your warranty/claim would not be valid. Improper use and care of your rotary would also void any claims made, this includes using your rotary in adverse weather and not using the correct ground spike to anchor your rotary.
Sometimes the inner mechanism of handle rotaries can disengage, this is normal. To re-engage the mechanism turn the handle clockwise for two minutes, then anti-clockwise for another two minutes. This should allow the mechanism to function properly again, if this does not resolve your issue please contact us.
We aim to respond to your emails within one working day, if for any reason you have not had a response please call us.